We support individuals and families at every stage of their immigration journey, from preparing their file to settling into life in Canada. Our mission is to offer a human, professional and reliable service, guided by transparency and rigour.
- 1540 Boulevard Côte-Vertu, Montréal (QC) H4L 1Z8
- support@pskimmigration.com
- Monday – Friday: 8 a.m. to 5 p.m.
Effective November 1, 2026
This policy explains, in plain terms, what personal information PSK Immigration collects, why, who it is shared with, how long it is kept and how to exercise your rights. It complies with Québec's Act respecting the protection of personal information in the private sector (Law 25).
Who we are
PSK Immigration is a firm with a team of regulated Canadian immigration consultants and partner lawyers, located at 1540 Côte-Vertu Blvd. in Montréal. This policy applies to our websites and web pages, our forms, our exchanges by phone, text, WhatsApp and email, our consultations and the files you entrust to us.
Person in charge of the protection of personal information
For any question, access request or complaint about your personal information, contact the person in charge:
Paulins Ketchate, person in charge of the protection of personal information
PSK Immigration, 1540 Côte-Vertu Blvd., Montréal, Québec H4L 1Z8
Email: support@pskimmigration.com (subject “Privacy”)
Phone: 514-334-8338, Monday to Friday, 8 a.m. to 5 p.m.
Information we collect
When you fill out a form : your name, phone number, email (optional), the situation that brings you to us, whether or not you are in Canada, any deadline, and your answer about the consultation fee. On www.pskimmigration.com, the contact and assessment forms collect your name, email, phone, subject, the service you need and your message.
During a call, a consultation or the preparation of your file : the information needed for your immigration process, for example your identity, your status in Canada, your immigration documents, your education and work history, your family and financial situation and, depending on the file, sensitive information such as the account of an asylum claim, health information or a criminal record. Calls received through our Google ads may be recorded for quality and follow-up purposes.
Automatically, when you visit : the landing page, the source of the visit (for example a Google or Facebook ad, with its “utm” parameters and the gclid or fbclid click identifiers) and, only if you accept them, data from the measurement tools described below (IP address, device and browser type, pages viewed).
We only collect the information needed for the purposes listed below.
Why we use it
We do not sell or rent your personal information. We make no decisions based exclusively on automated processing.
Your consent
By checking the box on the form, you agree that we may contact you by phone, text and email about your request. For sensitive information, we ask for your express consent when your file is opened.
You can withdraw your consent at any time by writing to the person in charge or by replying “STOP” to a text. Withdrawal may prevent us from continuing certain services; we will let you know.
Our services are intended for adults. Information about a person under 14 is collected only with the consent of their parent or guardian.
Cookies and measurement tools
On our campaign pages (en.pskimmigration.com), the Meta pixel, Google Analytics 4 and the Google Ads tag are activated only if you click “Accept” in the banner provided for that purpose.
On www.pskimmigration.com, we use Google Analytics 4 and the Google Ads tag (Google, United States) to measure site traffic and see which ads lead to a request. You can refuse these cookies in your browser settings; the site works normally without them.
Who we share it with
Your information is shared only with those who need it to serve you:
Our service providers are bound by contract to confidentiality and security obligations and may not use your information for any other purpose.
Disclosure outside Québec
Some of our service providers store data outside Québec, including elsewhere in Canada and in the United States. Before any such disclosure, we assess whether the information will be adequately protected, and we govern the disclosure by contract, as required by law.
How long we keep it
At the end of these periods, the information is securely destroyed or anonymized.
How we protect it
Access to your file is limited to the members of our team who work on it. We use accounts protected by passwords and two-factor authentication, encrypted connections and locked premises. Our employees are bound by confidentiality.
If a confidentiality incident presents a risk of serious harm, we notify the Commission d'accès à l'information and the people concerned, and we keep a register of incidents.
Your rights
You can ask us at any time:
Write to the person in charge. We reply within 30 days. Access is free; reasonable fees may apply for transcription or reproduction, and we will tell you about them first. We may ask you to confirm your identity.
If you are not satisfied with our response, you can contact the Commission d'accès à l'information du Québec: cai.gouv.qc.ca, 1 888 528-7741.
Emails and texts
We write to you about your request or your file. Every promotional email contains an unsubscribe link, and you can reply “STOP” to a text to stop receiving them. Your request is handled without delay, and within 10 business days at the latest.
Changes
We may update this policy. The effective date is shown at the top of the page. If there is a significant change, we will announce it on this page and, if you are a client, by email.
Campaign pages version: Privacy policy.